Every commitment Coach DJ makes to a client — on the Clarity Call, in a coaching engagement, in the book — deserves clarity on the terms behind it. These are the documents that govern how this practice operates.
Last updated: [DATE] · Effective: [DATE]
These Terms and Conditions (“Terms”) govern the use of the website located at dhananjayjha.com (“Website”), the booking of the paid one-to-one Clarity Call, all ongoing coaching engagements offered by Coach DJ, and all related content, resources and communications (collectively, the “Services”).
The Services are offered by [LEGAL ENTITY NAME], having its registered office in Raipur, Chhattisgarh, India (hereinafter “Coach DJ”, “the Practice”, “we”, “us” or “our”). The professional identity of the coach is Dhananjay Jha, publicly known as Coach DJ.
By accessing or using the Website, by booking the Clarity Call, or by entering into a coaching engagement in any form, you (“Client”, “you” or “your”) acknowledge that you have read, understood and agree to be bound by these Terms. If you do not agree, you must immediately discontinue use of the Services.
These Terms form a legally binding agreement between you and Coach DJ in accordance with the prevailing laws of India.
2.1 “Clarity Call” means the paid one-to-one strategy call offered by Coach DJ at a fee of ₹4,999 (Indian Rupees Four Thousand Nine Hundred and Ninety-Nine only), exclusive of applicable taxes, delivered via video conferencing on a date and time mutually scheduled through the booking platform.
2.2 “Coaching Engagement” means any extended one-to-one coaching arrangement entered into between Coach DJ and a Client following a Clarity Call or by referral, governed by a separate written engagement letter or proposal.
2.3 “Content” means all text, frameworks, models, recordings, documents, slides, worksheets, the book The Clarity Code, and any other material made available through the Services.
2.4 “Booking Platform” means the third-party scheduling tool (currently DaySchedule) used to confirm appointment dates and times.
2.5 “Payment Gateway” means the third-party payment processor (currently Razorpay) used to collect payments for the Services.
3.1 You must be at least eighteen (18) years of age and competent to enter into a binding contract under the Indian Contract Act, 1872, to book the Services.
3.2 The Services are intended for entrepreneurs, business owners, professionals and coaching aspirants seeking clarity, strategy and growth in their work. They are not intended as a substitute for licensed financial, legal, tax, medical or mental health advice (see Section 10 and the Coaching Disclaimer).
3.3 If you are booking on behalf of a business entity, you represent and warrant that you have the authority to bind that entity to these Terms.
4.1 The Services currently include:
4.2 Coach DJ reserves the right to modify, update or discontinue any feature of the Services at any time. Where a paid Service has already been booked, any change shall not affect the booked session, which will be honoured under the terms in effect at the time of booking.
5.1 The fee for the Clarity Call is ₹4,999 (Indian Rupees Four Thousand Nine Hundred and Ninety-Nine only), exclusive of Goods and Services Tax (GST) and any other applicable statutory levies, which shall be charged additionally at prevailing rates under the Practice’s [CHHATTISGARH GSTIN].
5.2 Payment is required in full and in advance at the time of booking. A booking is only confirmed once payment is successfully received and the appointment is acknowledged via the Booking Platform.
5.3 All payments within India are processed through Razorpay Software Private Limited, an authorised payment aggregator regulated by the Reserve Bank of India. Coach DJ does not directly store credit card, debit card, UPI or other payment instrument data.
5.4 Fees for ongoing Coaching Engagements shall be set out in the relevant engagement letter and are governed by both these Terms and the specific commercial terms of that engagement.
5.5 Coach DJ reserves the right to revise fees at any time. Revised fees shall apply only to new bookings made after the date of revision.
6.1 Referral-only and capped: Ongoing one-to-one coaching is offered by Coach DJ strictly through referral and is capped at a maximum of seven (7) active clients at any given time. Acceptance of a Coaching Engagement is at Coach DJ’s sole discretion based on fit.
6.2 Attendance: The Client is expected to attend each scheduled session in full and on time. Sessions begin at the scheduled time and end as scheduled, regardless of late arrival.
6.3 Conduct: Both parties commit to honest, respectful, professional engagement. Coach DJ reserves the right to terminate any engagement immediately if a Client engages in conduct that is abusive, dishonest, unlawful or materially undermines the coaching relationship.
6.4 Recording: Sessions may be recorded only with mutual written consent. Where consent is given, recordings are intended for the Client’s own learning and reference and may not be redistributed, published or used commercially without further written consent from Coach DJ.
6.5 Confidentiality: Coach DJ undertakes to maintain the confidentiality of business and personal information shared during sessions, save for circumstances where disclosure is required by law. The Client agrees to maintain confidentiality of Coach DJ’s proprietary frameworks, methodology and any material marked or reasonably understood to be confidential.
7.1 All Content offered through the Services — including frameworks, models, slide decks, worksheets, the book The Clarity Code, the brand “Coach DJ”, the trademarks, logos and brand assets — is the intellectual property of Coach DJ or its licensors, and is protected under applicable Indian and international copyright and trademark laws.
7.2 You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Content solely for your own personal or internal business reference during and after the Services, on the condition that:
8.1 If you choose to share a written or video testimonial, you grant Coach DJ a non-exclusive, royalty-free, perpetual licence to publish, reproduce and distribute that testimonial across the Website, social media channels, marketing material and the book, with appropriate attribution.
8.2 You may withdraw consent to the use of your testimonial at any time by written request to {{LEGAL_EMAIL}}, in which case Coach DJ shall remove the testimonial from active use within a reasonable time, though it may persist in printed material already in circulation.
9.1 The Services rely on third-party tools including the Booking Platform (DaySchedule), the Payment Gateway (Razorpay), video conferencing software, email service providers and cloud-based document tools. Your use of these tools is governed by their respective terms of service.
9.2 Coach DJ is not responsible for any failure, downtime, data loss or unsatisfactory experience arising from these third-party tools and disclaims any warranty in respect of them.
10.1 The Services are provided as business coaching, strategy and clarity guidance only. They are not, and do not constitute:
10.2 Coach DJ does not guarantee any specific business, financial or personal outcome from participation in the Services. Results depend on a wide range of factors including, but not limited to, the Client’s own execution, market conditions, prior experience, capital, team and time committed. Please also refer to the dedicated Coaching Disclaimer below.
11.1 To the maximum extent permitted by applicable law, Coach DJ shall not be liable for any indirect, incidental, special, consequential, punitive or exemplary damages, including but not limited to loss of profits, revenue, business opportunities, goodwill or data, arising out of or in connection with the Services.
11.2 Coach DJ’s total cumulative liability to any single Client, for all claims arising out of or related to the Services, shall not exceed the total amount actually paid by that Client to Coach DJ in the twelve (12) months immediately preceding the event giving rise to the claim.
11.3 These limitations apply regardless of the legal theory under which a claim is brought, whether in contract, tort, statute, equity or otherwise, even if Coach DJ has been advised of the possibility of such damages.
12.1 You agree to indemnify, defend and hold harmless Coach DJ and any related entities, agents and representatives from and against any claims, damages, liabilities, costs or expenses (including reasonable legal fees) arising from: (a) your use of the Services; (b) your breach of these Terms; (c) your violation of any third-party right, including intellectual property and privacy rights; (d) any unlawful act or omission attributable to you in connection with the Services.
13.1 Coach DJ may suspend or terminate access to the Services, or any ongoing Coaching Engagement, with immediate effect and without prior notice, in the event of: (a) material breach of these Terms; (b) abusive, dishonest or unlawful conduct; (c) non-payment of agreed fees; (d) any conduct that, in Coach DJ’s reasonable judgement, is incompatible with a professional coaching relationship.
13.2 Upon termination, any outstanding payment obligations survive, along with provisions of these Terms that by their nature ought to survive, including intellectual property, confidentiality, limitation of liability, indemnification and dispute resolution.
14.1 These Terms are governed by and construed in accordance with the laws of India, including without limitation the Indian Contract Act, 1872; the Information Technology Act, 2000 and rules made thereunder; the Digital Personal Data Protection Act, 2023; and the Consumer Protection Act, 2019.
14.2 Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts located at Raipur, Chhattisgarh, India.
14.3 Before commencing any formal legal proceedings, the parties shall attempt in good faith to resolve the dispute through direct negotiation for a period of not less than thirty (30) days from the date the dispute is first notified in writing.
15.1 Coach DJ shall not be liable for any failure or delay in performing obligations under these Terms where such failure or delay is caused by circumstances beyond reasonable control, including but not limited to natural disasters, pandemics, war, civil unrest, government action, internet or telecommunication failures, power outages or any other force majeure event. In such cases, sessions shall be rescheduled to a mutually agreed alternative date.
16.1 In accordance with the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023, the Grievance Officer for the Practice is:
16.2 The Grievance Officer shall acknowledge receipt of any complaint within twenty-four (24) hours and endeavour to resolve the same within fifteen (15) days from the date of receipt, in accordance with applicable law.
17.1 Coach DJ may revise these Terms at any time by updating this page. The “Last Updated” date at the top of this section reflects the date of the most recent revision. Continued use of the Services following any revision constitutes acceptance of the revised Terms.
This Privacy Policy describes how [LEGAL ENTITY NAME] (operating under the brand “Coach DJ”) collects, uses, stores, shares and protects personal data in connection with the Services offered at dhananjayjha.com.
This Policy forms part of, and is governed by, the Terms and Conditions of Coach DJ.
By using the Website, booking the Clarity Call or entering a Coaching Engagement, you expressly consent to the collection, use, disclosure and retention of your personal data as described in this Policy. If you do not agree, please discontinue use of the Services.
Where the Digital Personal Data Protection Act, 2023 (“DPDP Act”) applies, your continued use of the Services after being presented with this Policy constitutes valid consent for the processing of your personal data for the purposes described herein.
This Policy has been drafted with reference to:
4.1 Information you provide directly:
4.2 Information we collect automatically:
We do not sell, rent or trade your personal data. Sharing is limited to the following circumstances:
The Website uses cookies and similar tracking technologies for essential functionality, analytics (such as Google Analytics or similar tools), and to measure marketing performance. You may configure your browser to refuse cookies, but doing so may limit some Website functionality.
We implement reasonable technical and organisational measures to protect your personal data, including SSL/TLS encryption for data in transit on the Website, access controls on stored data, and confidentiality obligations on third-party service providers. No method of transmission or storage over the internet is, however, completely secure, and absolute security cannot be guaranteed.
Subject to applicable law, you have the right to:
To exercise any right, please write to {{LEGAL_EMAIL}}.
The Services are not intended for individuals under the age of eighteen (18). We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected personal data from a minor, we will take prompt steps to delete it.
The Grievance Officer shall acknowledge any complaint within twenty-four (24) hours and endeavour to resolve it within fifteen (15) days from the date of receipt, in accordance with applicable law.
We may amend this Policy from time to time. The “Last Updated” date at the top of this section reflects the most recent revision. Continued use of the Services following any revision constitutes acceptance of the revised Policy.
Coach DJ does not run cohorts, does not sell access to a community, and does not scale by adding more sessions. Each Clarity Call is a one-to-one block of time on the calendar that cannot be resold once held. This Policy sets out the terms governing refunds, rescheduling and cancellations for the Clarity Call and for any ongoing Coaching Engagement.
Headline Rule
The fee for the Clarity Call is non-refundable. The booking is reschedulable, free of charge, up to twenty-four (24) hours before the scheduled session. After that window, the session is treated as held.
2.1 By booking the Clarity Call, you acknowledge that you are paying for a confirmed block of Coach DJ’s personal time and preparation, not for a guaranteed business outcome.
2.2 Once payment is received, the fee shall not be refunded except in the specific situations described in Section 5 below.
3.1 You may reschedule a confirmed Clarity Call free of charge, provided that the request is made at least twenty-four (24) hours before the scheduled start time, using the rescheduling link provided in your booking confirmation or by writing to {{LEGAL_EMAIL}}.
3.2 Each booking may be rescheduled a maximum of two (2) times within ninety (90) days of the original booking date. Further rescheduling requests will be considered at Coach DJ’s sole discretion.
3.3 Rescheduling requests received with less than twenty-four (24) hours’ notice will be treated as a late cancellation, and the session shall be deemed held. No refund is payable in such cases.
4.1 If you do not join the scheduled Clarity Call within fifteen (15) minutes of the start time without prior notice, the session shall be marked as a no-show and treated as held. The fee shall not be refunded and the booking shall not be eligible for rescheduling.
4.2 You are responsible for ensuring you have a stable internet connection and a working video-conferencing setup at the scheduled time. Coach DJ shall not be liable for losses arising from your technical failures.
A refund of the ₹4,999 fee will be processed in the following exceptional cases:
6.1 Submit a written refund request to {{LEGAL_EMAIL}} with the subject line: Refund Request — [Your Name / Booking Reference].
6.2 The request should include: your registered name and email, the booking reference, transaction date and amount, a description of the issue, and any supporting documentation.
6.3 We will acknowledge your request within twenty-four (24) hours, complete our review within seven (7) business days, and communicate the outcome by email.
6.4 Approved refunds will be processed to the original payment method via Razorpay. Refunds typically reflect in your account within five to ten (5–10) business days, subject to bank processing timelines.
7.1 The refund, cancellation and termination terms for any ongoing Coaching Engagement (extending beyond a single Clarity Call) shall be governed by the specific engagement letter or proposal signed between you and Coach DJ for that engagement, and shall prevail over this Policy in respect of that engagement.
7.2 In the absence of a specific provision in the engagement letter, the principles set out in Sections 2 to 5 above shall apply mutatis mutandis to the relevant sessions and instalments.
8.1 If you believe a charge is unwarranted, we strongly encourage you to contact {{LEGAL_EMAIL}} before initiating a chargeback through your bank or card issuer.
8.2 Unwarranted or frivolous chargebacks may result in immediate cancellation of any booking or engagement, refusal to provide future Services, and recovery of disputed amounts through legal channels.
9.1 All payments within India are processed through Razorpay Software Private Limited, an RBI-authorised payment aggregator. Coach DJ does not directly store credit card, debit card, UPI or other payment instrument data.
9.2 Any payment-related dispute that cannot be resolved directly with Coach DJ may also be escalated through the Payment Gateway’s own grievance mechanism.
10.1 The ₹4,999 fee for the Clarity Call is exclusive of Goods and Services Tax (GST) and any other applicable statutory levies, which shall be charged additionally at prevailing rates under [CHHATTISGARH GSTIN].
10.2 A GST-compliant tax invoice shall be issued by email following successful payment.
Coach DJ believes in honesty over hype. Coaching helps; it does not guarantee. This Disclaimer makes the limits of the relationship explicit, so that every Client enters the Services with their eyes open. It forms part of, and is governed by, the Terms and Conditions of Coach DJ.
The Clarity Call, ongoing Coaching Engagements, the book The Clarity Code, and all other Content offered by Coach DJ are intended for educational, advisory and coaching purposes only. They are designed to help you reflect, plan and act — not to make decisions on your behalf.
Results Vary
Coach DJ does not guarantee any specific business, financial or personal outcome from participation in the Services. Results depend on a wide range of factors including, but not limited to, your own execution, market conditions, prior experience, capital, team, and the time and energy you commit.
Any examples, testimonials, case studies or income figures shared on the Website, in marketing material or in sessions reflect individual experiences and are not a promise or projection of what any other Client will achieve.
The Services are not a substitute for, and shall not be construed as:
Before acting on anything discussed during a Clarity Call, in a Coaching Engagement or in any Content, you are strongly encouraged to consult appropriately qualified and licensed professionals in the relevant field, especially for decisions involving regulated industries, large investments, contractual commitments or personal health.
5.1 You remain fully responsible for any decision you make and any action you take, whether or not influenced by a discussion with Coach DJ or by the Content.
5.2 By engaging with the Services, you accept that you are an adult, competent professional capable of evaluating advice critically and applying judgement to your own circumstances.
6.1 What you share with Coach DJ in a session is held in confidence, subject only to lawful obligations of disclosure. Coach DJ will not identify you publicly as a client without your prior written consent.
6.2 You agree, in turn, to hold in confidence any proprietary frameworks, methodology and material shared by Coach DJ that are marked or reasonably understood to be confidential, and not to redistribute, publish or use them commercially without prior written consent.
The book The Clarity Code, blog posts, newsletters, social media commentary and similar material reflect the views and experience of Dhananjay Jha as an author and practitioner. They are offered in good faith, but they are personal opinion and lived experience — not universal prescriptions.
By booking a Clarity Call, entering a Coaching Engagement, purchasing a book or any other paid offering, or otherwise using the Services, you acknowledge that you have read, understood and accepted this Coaching Disclaimer, together with the Terms and Conditions, Privacy Policy and Refund Policy of Coach DJ.